Shipping Policy

Last Updated: October 12, 2026

Thank you for shopping with FireHeroic!

At FireHeroic, we are committed to delivering meaningful jewelry, personalized gifts, and firefighter-inspired apparel with care and reliability.

Many of our products are made to order, meaning each item is specially prepared after your purchase. Please review our shipping and delivery information below.

1. Order Processing & Production Times

Production times vary depending on the product type and customization requirements.

Product Category	Estimated Production Time
Message Card Jewelry & Necklaces	2–3 business days
Personalized & Engraved Jewelry	3–5 business days
Acrylic Gifts & Keepsakes	3–5 business days
Firefighter Apparel (T-Shirts, Hoodies & More)	Typically 3–7 business days

Production times are estimates and may vary during busy seasons or for specific products.

Business days generally exclude weekends and applicable public holidays.

2. Jewelry & Personalized Gifts — Shipping Times

Our jewelry and gift products are carefully prepared before shipment.

United States

Shipping Method	Estimated Shipping Transit
Standard Shipping	2–5 business days
Priority Shipping	1–2 business days

Canada & International

Destination & Method	Estimated Shipping Transit
Canada — Standard	4–8 business days
Canada — Priority	2–5 business days
International — Standard	3–10 business days
International — Priority (eligible countries)	2–5 business days

Important: These shipping transit estimates begin after production is completed and the package is handed over to the shipping carrier.

Priority Shipping may not be available for every product or destination.

3. Firefighter Apparel — Shipping & Delivery Times

Our firefighter-inspired apparel, including T-shirts, hoodies, and other clothing items, is produced on demand.

For eligible orders within the United States, the following shipping and fulfillment options may be available.

Shipping Method	Estimated Delivery
Standard Shipping	Approximately 8–14 days for eligible orders
Rush Production	Approximately 4–8 days for eligible orders
Expedited Shipping	Approximately 2–4 days for eligible orders

These expedited estimates are illustrative and depend on product eligibility, order size, destination, and fulfillment availability. They are not guaranteed delivery windows for every order.

Standard Shipping

Standard apparel orders generally require production before shipment. Depending on the product, standard domestic shipping transit typically takes approximately 5–10 business days after dispatch.

Rush Production

Rush Production prioritizes the manufacturing process to help eligible orders ship sooner.

Expedited Shipping

Expedited Shipping is a faster fulfillment and delivery option that may be available for qualifying orders.

Important: The estimated arrival date shown at checkout, when available, is the most relevant estimate for your specific order.

For Alaska, Hawaii, Puerto Rico, and international apparel orders, delivery may take approximately 2–4 weeks or longer, depending on the destination and product.

4. Understanding Estimated Delivery Times

Please note that production time and shipping transit time are two separate stages.

Total Delivery Time = Production Time + Shipping Transit Time

For jewelry, the shipping times listed above generally refer to transit after production.

For apparel, certain Rush Production and Expedited Shipping estimates may represent the total estimated time to delivery for eligible orders.

All delivery estimates are approximate and may change due to production schedules, carrier operations, holidays, weather, or other circumstances beyond our control.

We do not guarantee delivery on a specific date unless explicitly stated in an applicable shipping service.

5. Shipping Methods & Availability

Shipping options vary depending on the product, shipping destination, and fulfillment requirements.

Depending on eligibility, customers may have access to:

• Standard Shipping

• Priority Shipping

• Rush Production

• Expedited Shipping

Not every shipping method is available for every product or destination.

Please review the shipping options and estimated delivery dates displayed at checkout before completing your order.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take 24–48 hours to update after the shipping carrier receives your package.

If you have questions about your shipment, please contact us at info@fireheroic.com with your order number.

7. Multiple Items & Separate Shipments

FireHeroic offers different product categories, including jewelry, personalized gifts, and apparel.

Because these products may be manufactured and fulfilled at different facilities, items from the same order may arrive in separate packages.

For example, if you purchase a necklace and a T-shirt together, they may be shipped separately and arrive on different dates.

Separate shipments may have different tracking numbers.

8. International Shipping

International shipping may be available for eligible products and destinations.

International delivery times vary based on the destination country, shipping carrier, customs processing, and product availability.

International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by local authorities.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Customs inspections and processing may extend delivery times.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your shipping address carefully before placing an order.

If you notice an error, contact us immediately at info@fireheroic.com.

We will make reasonable efforts to assist before your order is processed or shipped. However, address changes cannot be guaranteed once production or fulfillment has begun.

10. Shipping Delays

While we work hard to fulfill and deliver orders promptly, unexpected delays may occasionally occur.

Possible causes include:

• High seasonal order volumes

• Production or fulfillment delays

• Severe weather conditions

• Shipping carrier disruptions

• Customs inspections

• Public holidays

• Incorrect shipping information

During major shopping seasons, including Christmas, Valentine's Day, Mother's Day, and Father's Day, we recommend placing orders well in advance.

11. Lost, Missing, or Damaged Packages

If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact our customer support team.

For packages marked as delivered, we recommend checking your mailbox, delivery area, building reception, and neighbors before contacting us.

Please provide your order number, tracking information, and photographs of any damaged items or packaging, if applicable.

We will review the issue and work with our fulfillment and shipping partners to determine an appropriate resolution in accordance with our policies and applicable law.

12. Order Changes & Cancellations

Because many FireHeroic products are made to order, production may begin shortly after an order is placed.

If you need to request a change or cancellation, please contact us as soon as possible.

We will do our best to accommodate your request before production begins.

Once production has started or an order has shipped, changes or cancellations may no longer be possible, subject to applicable consumer rights.

13. Holiday & Special Occasion Orders

We recommend ordering early for birthdays, anniversaries, Christmas, and other special occasions.

Rush Production, Priority Shipping, or Expedited Shipping may be available for eligible products, but availability depends on the specific order.

Estimated delivery dates are not guaranteed.

14. Contact Us

If you have any questions about shipping, delivery estimates, order tracking, or an existing purchase, our customer support team is happy to assist.

FireHeroic Customer Support

Website: https://fireheroic.com

Email: info@fireheroic.com

Contact Page: https://fireheroic.com/pages/contact

Please include your order number when contacting us about an existing purchase.

Thank you for choosing FireHeroic. We appreciate your trust and look forward to delivering something meaningful to you and your loved ones.